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Daikin SBM programme reaches major milestone DEUEN19-026


Daikin Service Support Programme reaches major milestone

September 23, 2019


Daikin’s Stand By Me (SBM) service programme reached new heights this month, with registered installations now totalling 100,000.

Stand by me, a service launched in 2016, has the aim of providing peace of mind comfort to the end user when it comes to after sales services.

Daikin’s connectivity platform supports professional installers, end users and organisations such as social housing providers. The platform allows for an easy administration of multiple connected installations as well as cloud-based direct access to remote metering and monitoring.

As of September 2019, the SBM service covers 20 countries with 62,000 end users registered. The 100,000th installation was added through an Italian customer.

This landmark achievement underlines the significant impact this service has delivered to both B2C and B2B communities, providing optimum aftersales services support.

For more information on Daikin’s SBM service visit or contact your local distributor.



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Press release

About Daikin

Daikin Europe N.V.

Daikin Europe is a subsidiary of Daikin Industries Ltd. and the leading provider of heating, cooling, ventilation, air purification and refrigeration solutions in Europe, the Middle East and Africa. The company designs, manufactures and brings to market a broad portfolio of equipment, as well as tailor-made solutions for residential, commercial and industrial purposes. To date Daikin Europe has over 12,000 employees working at more than 59 consolidated subsidiaries. It has 12 major manufacturing facilities based in Belgium, the Czech Republic, Germany, Italy, Spain, Turkey, Austria and the UK. The headquarters of the Daikin Europe group are in Belgium, Ostend. The company was established in 1972, production in Europe started in 1973.

About Daikin Industries Ltd.

Based in Osaka, Japan, Daikin Industries employs over 89,000 people worldwide. The global company is market leader for heat pump and air conditioning systems, as well as air filtration. It is the only air conditioning manufacturer in the world that researches, develops and produces all important system components, such as refrigerants, compressors and electronics, in-house. The company achieved € 23.7 billion sales turnover in financial year 2021 (1 April 21 – 31 March 22).

Media Contacts Daikin Europe N.V.

Sofie Sap – T.:  +32 472 580 482 Mail:

Daisuke Kakinaga – T.: +32 465 462 321 Mail:

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