Product & Customer Data team lead/supervisor EMEA

Job content

As a product and customer data team lead/supervisor you steer and coach a small team in charge of product and customer data (operations and projects).  You report  to the manager in charge of E-commerce & Marketing systems, Compliance & Reporting.

As a team lead/supervisor you:

• Are responsible for the follow up and improvement of the  product data management process and system which includes:
  • Facilitating the process for product data input, data enrichment and data output.
  • Assuring that the product data is available, up to date and consistent on all our platforms.
  • Assisting in the selection, the setup and the optimization of the technology (PIM/MDM system; API’s & Services; …) to support the product data management process (in cooperation with our IT division)

• Are responsible for the follow up and improvement of the customer data management process and system which includes:
  • The definition, setup and optimization of our Customer Identity an Access Management system for B2B and B2C (incl. single sign on, role and profile management, central consent management,…)
  • The setup of a customer data platform to centralise all customer data (profile, behaviour) into one platform (setup of 360° customer view)
  • Assuring that the customer data is up to date and consistent within all the different systems and platforms dealing with customer data (setup of the “golden record”).
  • Setup of a customer data analysis process (using machine learning and A.I) to detect behaviour patterns allowing to detect business opportunities and personalised customer interactions.

• Monitor and steer the smooth operation of the team in line with the above indicated responsibilities, the set priorities and the agreed KPI’s.
• Coach the team members to further grow on the job and within the realisation of their objectives and projects.
• Work closely together with the digital conversion & Ecommerce colleagues to leverage the gained customer insights and specific data requirements.
• Within the above you are responsible for the alignment with the different business stakeholders to detect the business requirements and to define the “to-be” processes. Based on this you assist in shaping the data architecture together with our IT division.
• Follow up on the “quality of operation” of the deployed technologies. Manage and follow up issues and changes on the systems.

Profile

• You have a master degree, preferably in (Business) Engineering or IT,  with a passion for data and data driven processes.
• You have knowledge/experience with managing Product/Customer data and Information Management systems.
• You get energy by leading a team and you are the coach and motivator to lead your team to success.
• You have good organizational & planning skills, experience in project management is a plus.
• You have strong communication skills.
• You work in a customer oriented way.
• You have a proven ability to drive new ideas and translate them into integrated concepts .
• You are fluent in English, both written and verbal. Any other language is highly appreciated.
• As you will operate in an international organisation, occasional travelling is part of the job.

This is an excellent opportunity for a candidate looking for a challenging next step where you can hold responsibility for a successful brand.