Business Analyst

Job content

As a Business Analyst you will be part of virtual Business Analytics Team and working on a daily basis with our Colleagues in Daikin office in Brussels as well as affiliates (Daikin entities) in various European countries. You will be responsible for supporting the affiliates in implementation and usage of SAP CRM module used for reporting primary on sales, pre-sales but also other domains such as manufacturing, supply, etc.

Your responsibilities

You will drive administration, reporting, improvements and development of CRM module. In particular You will:

• acquire in-depth knowledge of several SAP modules, with special attention to SAP CRM and Daikin Business Warehouse (BW) and use your knowledge to support Daikin affiliates in questions related to use of those environments; the questions may concern day-to-day use of SAP but also more complex issues such as setup of new reports,
• manage complex problems, as well as facilitate and improve business processes,
• be involved in the roll-out of BO Webi and development of PowerBI reports. You will be involved in regression testing prior to roll-out of SAP CRM to new affiliates or release of new functionalities of the module by IT,
• be responsible for maintenance of BO and PowerBI reports in several SAP domains in cooperation with the business stakeholders,
• together with Daikin IT Department, you will implement solutions for addressed problems,
• explore new tools and functionalities to improve current reporting structure.s

Profile

Experience, education and technical skills

• Bachelor or Master degree in Business Economics, IT, Finance, Accounting or similar
• Advance knowledge of MS Excel
• Prior experience with SAP modules BI/BO/BW (Business Warehouse) and knowledge of SAP SD/CRM would be an advantage
• Proven experience in data analysis, or as a SAP Key User (Junior/Regular)
• Good written and verbal English command (to communicate effectively on a daily basis)

Interpersonal skills

• Capability of managing high pressure and short timelines with the willingness to be flexible
• Orientation on results and high focus on improvements
• Strong time management and problem solving abilities, including ability to work on solution for complex issues
• Focus on details
• Ability to build partnership relations with various stakeholders and communicate effectively across different levels of organization
• Ability to understand and challenge the requirements of customers and to formalize the final solution
• Project management knowledge would be an asset