Brussels, 13 June 2022 – Daikin Europe improves its Heating Solutions Navigator tool for installers. The digital tool, which helps installers throughout the installation, is now equipped with a Quick Quotation Feature. Thanks to the feature, installers can create quotations or orders in just a few clicks, elevating both installer and customer satisfaction. The Heating Solutions Navigator is part of Daikin’s Stand By Me eco-system, developed to fully support installers while working in the field.
New quotations and orders just a few clicks away
Daikin’s Heating Solutions Navigator (HSN) is a digital toolbox to help installers from the first point of contact with the customers through the unit installation and the commissioning. It has now been upgraded with a new Quick Quotation feature, It allows Daikin professionals, in just a few clicks, to create a quotation and an order for the total Daikin eco-system, including heat pumps and heat emitters, as well as the controllers and accessories. Through its connection to the HSN, pricings for quotations and materials for orders are automatically sent to the ProShop platform, giving Daikin professionals a perfect, comprehensive quotation to propose to the customer.
The HSN is the ideal tool for installers allowing them to come up with the perfect solution based on the customer’s needs. Thanks to the extra Quick Quotation feature, installers save a lot of time while creating orders and quotations. Patrick Crombez, General Manager Heating & Renewables at Daikin Europe comments, “The Quick Quotation feature is a big win for both parties. The satisfaction is increased for installers, because they get a quotation in a couple of minutes, and for consumers because they receive the quotations way faster. At Daikin, customer and installer satisfaction is key to further develop our products, and we are working every day to further optimize customer processes to elevate customer satisfaction. We are convinced that the new feature added to the HSN will do just that.”
A digital toolbox for installers
The Heating Solutions Navigator is a digital toolbox, designed for Daikin professionals and installers to support them with the installation of heating systems. It aims to provide the best-fit solution for residential homes. The series of tools in this toolbox help to configure the installation and customize it. Launched in 2017, the Heating Solutions Navigator is the installer’s wingman from the first point of contact with a client to the maintenance and repair after installation.
The HSN is part of Daikin’s Stand By Me eco-system, developed to fully support installers when they are working in the field. Daikin offers support from the first point of contact with the client through the installation, the after sales monitoring and possible repairs. All tools to help installers are explained in a metro line map, with HSN being the first line to ride. Discover more about Daikin’s Metro Map: https://daikinmetroline.eu/en-GB/
Definitions of terms:
Heating Solutions Navigator: a digital toolbox to help installers from the first point of contact with the customers to the unit installation and the commissioning.
Stand By Me: keeps track of everything related to the customer’s heat pump unit. Accessible by the customer and a Daikin installer, customers can manage registration documents, maintenance records, service comments and more. Easy access to the correct information helps the Daikin service partner provide quick and outstanding customer care.
ProShop: provides wide-ranging additional support so that installers can deliver an enhanced professional service to the customers and manage all the projects with renewed efficiency.
Disclaimer: This press release was issued by Daikin Europe. The products featured in this press release may not be available in all countries.
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About Daikin
Daikin Europe N.V.
Daikin Europe is a subsidiary of Daikin Industries Ltd. and the leading provider of heating, cooling, ventilation, air purification and refrigeration solutions in Europe, the Middle East and Africa. The company designs, manufactures and brings to market a broad portfolio of equipment, as well as tailor-made solutions for residential, commercial and industrial purposes. To date Daikin Europe has over 12,000 employees working at more than 59 consolidated subsidiaries. It has 12 major manufacturing facilities based in Belgium, the Czech Republic, Germany, Italy, Spain, Turkey, Austria and the UK. The headquarters of the Daikin Europe group are in Belgium, Ostend. The company was established in 1972, production in Europe started in 1973.
About Daikin Industries Ltd.
Based in Osaka, Japan, Daikin Industries employs over 89,000 people worldwide. The global company is market leader for heat pump and air conditioning systems, as well as air filtration. It is the only air conditioning manufacturer in the world that researches, develops and produces all important system components, such as refrigerants, compressors and electronics, in-house. The company achieved € 23.7 billion sales turnover in financial year 2021 (1 April 21 – 31 March 22).
Media Contacts Daikin Europe N.V.
Sofie Sap – T.: +32 472 580 482 Mail: sap.s@daikineurope.com
Daisuke Kakinaga – T.: +32 465 462 321 Mail: kakinaga.d@bxl.daikineurope.com