I can’t log in to Onecta. What should I do?

Do you have an account but can’t log in? Try the following:

1. Make sure your phone has an internet connection.
2. Check your email address and password. Select “Forgot password?” if needed.Also follow this step if the app says “The email address is already in use. Please use a different email address.”, but you do not remember creating an account with your email address.
3. Make sure your account has been activated. Check your inbox and spam folder for the confirmation email.
4. If you still can’t log in, check whether your app is up to date in your app store.
5. If the issue persists, delete and reinstall the app and try again.

For iPhone users: If you used iCloud Backup, a wired connection or Quick Start (wireless transfer) to transfer your data and apps from your old iPhone to a new one, go directly to step 5: delete and reinstall the Onecta app.