Spare Parts Planner

Ostend -  Belgium


Within Daikin Europe NV, the Service Operations Division is the after-sales point of contact for our customers within the EMEA region (distributors and national subsidiary companies).  They can ask the most complex technical questions about our products, and will be supported through our helpdesk & training programs (in our Daikin Academy and on-site). Furthermore, the warranty treatment and the European spare parts supply chain belong to the responsibilities of the Service Operations Division.

The Spare Parts Department ensures that the required spare parts are timely available across our European distribution network, from which they are directly delivered to the Daikin customers.

Our department can be seen as a small company within the company, which offers a wide variety of processes: from planning & procurement to sales and delivery, from integrations of new companies, to setting up new processes & reporting the outcome. This will allow you to quickly gain a 360° view on the involved business processes and understand the bigger picture.

The function of “(Senior) Spare Parts Planning Officer” resides in the Spare Parts Planning section, which guarantees a reliable & correct supply planning of Spare Parts from other international spare parts centers or regional suppliers to the European warehouses.


Job content

After an intensive training period, you become specialised in the spare parts planning processes.

As a member of our team, you take the lead in our journey to further analyse & optimize our planning process and make sure it adapts to a continuous changing environment.

In doing so, following challenges will be given to you:

  • Understand & execute the spare parts planning process. Based on this experience & acquired knowledge, you proactively come up with further optimizations that can improve the process (accuracy, efficiency, …).
  • Integrate new business requirements into our planning processes, including the support for our expanding product range & solution portfolio.
  • Set-up new processes (& improve the existing ones) in order to further increase our customer service level or (internal) efficiency.
  • Frequent discussions on international level with both colleagues, customers and suppliers to come to solutions and agreements are part of the job. In co-operation with all stakeholders, you draw the correct conclusions, which serve as basis for the planning of new spare parts improvements and activities. Afterwards, you also follow up the implementation and report back on the results.
  • Represent spare parts in cross department (IT-) projects from analysis through implementation up to the testing phase & go-live.
  • Further extend and manage KPI’s and management reports to further visualise the output of our planning process & the procurement of spare parts.  With your analytical skills, you can find root causes in order to set-up structural solutions and make sure outliers or attention points are spotted as early as possible.
  • Last but not least: you are keen to think about our future planning strategy and translate this into a roadmap. During this process, you will need to study, plan and drive innovation in the planning process (e.g. the implementation of more advanced logic like machine learning, …). Next to that, you’ll need to consult with colleagues & management to eventually bring our strategic long-term ambitions into reality.




  • You have a Master degree, typically in Applied Economics or Commercial Engineering.
  • We’re open to young graduates, but 5+ years of relevant experience in similar surrounding is a strong advantage.
  • You have an analytical mindset and a passion for facts and figures. Experience in, or knowledge of planning processes, process improvements or a spare parts context is a plus.
  • You have an open & solution oriented mind-set and a drive to continuously improve your area of expertise.
  • Your communication is to the point and customer oriented. You’re not afraid to take the lead in meetings and present to a mid-size audience.
  • You have affinity with IT-applications. Knowledge of SAP is a plus.
  • You are familiar with the current software packets (like MS office) and analytical tools (e.g. PowerBI). Excel has no secrets for you.
  • You are a team player and maintain a good relationship with your business colleagues from various departments.
  • A good knowledge of English is required, knowledge of other European languages is a plus.
  • Short stays abroad are no problem.


Our offer

We offer you a challenging job with opportunities for growth in the European headquarters of an international company.

You arrive in a young & dynamic team where we cooperate in an open & trusting spirit. From your 1st day onwards, you will board an extensive training track and get our full support in every step of the way.

Eventually, you will be given full autonomy within your domain of expertise and will be seen as our subject matter expert.

Your competitive salary will be supplemented with an extensive package of extralegal advantages (incl. the possibility to work from home).

Interested in joining our team?

Send your motivation and CV preferably by e-mail to 

OR Register yourself at Just follow the instructions and your application will be automatically sent to us.


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