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Customer Data Cloud Senior Consultant

Madrid  - Spain

Leading company in the air conditioning sector with more than 7000 employees in Europe is looking for a Salesforce architect profile for direct incorporation in the staff.

We are looking for candidates to work in the Competence Center of ITC EMEA-Daikin, responsible of the developments for all EMEA countries of Daikin group, and supporting more than 20 countries.

This enterprise is nowadays focused on the digitalization and innovation so needs to incorporate

People with motivation, innovation skills, eager to learn and professional growth.

Daikin is looking for an business architect that must be a strong presenter and facilitator of the Customer Data Cloud to store and analyze all data in real-time, and in combination with the solutions with CEP- E-Commerce CEP-CEC and CEP-Portals, and integration with other Digital platforms.

Job content

This profile-on position requires in-depth technical knowledge of Gigya, with knowledges in Customer Identity, MDI, Customer Consent and Customer profile.

We also consider knowledge about C4C, CRM flows, and CEC (ticketing system)

The candidate has to demonstrate experience in planning, organizing, and conducting development projects in an innovative and dynamic environment.

The ideal candidate will be passionate about simple and elegant as much as possible standard solutions and focus on improving performance.

  • Capability to provide simple and flexible start to the management of customer accounts. It turns anonymous users into loyal customers in real-time, and connecting via social networks.
  • Capability to simplify the setup of complex policies for customers’ profiles, their preferences, and approvals with the target to fulfil continually growing requirements on personal data protection..
  • Provide detailed analysis, evaluation, and segmentation of customer profiles with an aim to reach a deeper understanding of the customers’ needs.
  • Instill best practices for development and documentation, assure designs meet requirements, and deliver high-quality work on tight schedules.
  • Facility to communicate with business, understands the process, and proposes good solutions going to an global proposals for all the affiliates.
  • In order to identify the IT needs of an enterprise, you are expected to interview and collaborate with the different departments of business.
  • It is also part of his/her work description to prepare budget for the design and execution of IT solutions.
  • You should ensure that technical and business components of the project are in harmony to meet the needs of the enterprise.
  • Time Management and Organization skills: To be able to deliver projects within stipulated time, You are usually required to have sound time management skills. They ought to be good at planning and organizing projects as well.

Profile

  • You must be educated to a minimum of Bachelor´s degree in Engineering, IT or Economy.
  • You should have working experience as Senior SAP consultant in Cloud solutions, C4C, CDC; CEC.
  • Other knowledges related to Trustbuilder, or integrations with APIs or screens
  • You are capable of giving training to other people (in/external).
  • Coordinate the collaboration with other departments and subcontractors; work closely with engineers to architect and develop the best technical design and approach.
  • You have strong analytical skills.
  • High level of English is necessarily.
  • Another European language will be a plus.
  • Travel required up to 10% of time

Our offer

At Daikin you can count on a varied job, with an international market leader which encourages people to work together and develop. We can offer you a permanent contract. From the very beginning you can count on thorough training and intensive support.

 

Send your application to:
HR_International_Business_Partners@daikineurope.com

 

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