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Manager of Service Systems and Control

HQ Belgium

Please make sure that you have informed your manager before starting the application process.

Job description

Your responsibilities and challenges

As a manager of Service systems, you will lead a team of +/- 8 people within the Daikin EMEA headquarter in Ostend. The team consists mainly of key-users responsible and controllers to:

  • Optimise and standardise the service processes and systems in order to improve service quality and productivity
  • Manage and implement new projects related to technical helpdesk, field service operations,  engineer scheduling, back-office and administration, warranty settlement, learning management, RPA, …
  • Support the existing system implementations
  • Make consolidated reporting for the service operations
  • Analyse and evaluate the existing reports as input for strategy and actions
  • Make and follow up service quality and productivity KPI’s
  • Follow up of the service action plans of the affiliated companies.

 

Your profile

  • You have a Masters degree in Applied Economics, Business Engineer, Commercial Engineer, IT, Industrial engineer, Science…
  • You are a born people manager with strong communication and presentation skills.
  • You are interested in the integration of new technologies into the existing business processes and understand how to optimise certain business processes.
  • You are customer oriented and you are interested in IT systems.
  • You speak and write fluently in English.
  • Advanced knowledge of Excel, data analysis tools and ERP (e.g. SAP, SalesForcce) is for sure a plus.


 

 

If your profile matches the description, do not hesitate to reach out to International Mobility team!

Send us an e-mail to: HR_internationalmobility@daikineurope.com

We will be more than happy to provide more details, answer to your questions and doubts and put you in a contact with the affiliate.

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