Please make sure that you have informed your manager before starting the application process.

Job description

Your responsibilities and challenges

• You become a member of our “service operations support section” within the Daikin EMEA headquarter, in Ostend.
• You  work in close cooperation with the service organisations of our Affiliated companies, spread over the EMEA region.
• You are responsible to optimise and standardise the service- processes and -systems in order to improve service quality and service productivity.
• Projects related to technical helpdesk, field service operations,  engineer scheduling, back-office and administration, warranty settlement, learning management, RPA, …
• Support the related system implementations
• You make consolidated reporting for the service operations; your analysis and evaluations are an input for the management to drive actions.
• Service quality KPI management
• Service productivity management
• You follow up of the service action plans of the Affiliated companies.
• Short business trips in Europe to support our affiliates are part of the job.

Your profile

• You have a Master degree in Applied Economics, Business Engineer, Commercial Engineer, …
• You are a born project manager with strong communication and presentation skills.
• You are interested in the integration of new technologies into the existing business processes and understand how to optimise certain business processes.
• You are customer oriented and you are interested in Service Operations.
• You speak and write fluently in English.
• You work efficiently with MS-Office applications, Internet and email.
• Advanced knowledge of Excel, data analysis tools and ERP (e.g. SAP) is for sure a plus.

If your profile matches the description, do not hesitate to reach out to International Mobility team!

Send us an e-mail to: HR_internationalmobility@daikineurope.com

We will be more than happy to provide more details, answer to your questions and doubts and put you in a contact with the affiliate.