How do I open a file with the disbursement institution (trade union/Furlough allowance office)?

You must have a file with one of the payment institutions (trade union/ Furlough allowance office) to receive your compensation during economic unemployment.

If you do not have a file yet, please do so as soon as possible.

You can arrange this through the trade union or through an appointment at the Furlough allowance office for Unemployment Benefits. 

Step 1

Go to the following website: Homepage - Hulpkas voor werkloosheidsuitkeringen (fgov.be)

Or go to your browser and type in ‘hulpkas’. Then select the website ‘Hulpkas voor werkloosheidsuitkeringen’.

Step 2

Once you are on the homepage, scroll down till you see the search tool to find an office close to you.

Type in your postal code and the tool will search for the office closest to you.

Click on ‘Maak een afspraak’.

A new tab will open in your browser: Appoint Agenda.
 

Step 3

Here you will need to indicate what type of appointment you want to make.
 

First select number 1 ( een uitkeringsaanvraag =request an allowance) and press ‘Verzenden’ (= send).
 

Now, select number 3  (tijdelijke werkloosheid = temporary unemployment)and press ‘Verzenden’ (=send).
 

If you indicated the wrong type of appointment, you could use the button ‘vorige’.
 

Lastly, select ‘1.3.A Afspraak in bureau’ (=appointment in office), and then ‘1.3.A.1. Tijdelijke werkloosheid (UA-TW)’ (= temporary unemployment).

Now again enter your postal code and press ‘Zoeken’.
 

Step 4

Here you will see a calendar, and you can choose an appointment by clicking on one of the buttons ‘Afspraak’. (=appointment)

Step 5

Add in all your personal details and click the button ‘Afspraak boeken’. _­

Once you have filed your application for the unemployment benefits, either after an appointment in the office or via the post, you can follow up your file via the tool ‘Mijn HVW-dossier’.
 

Step 1

Go to the following website: Homepage - Hulpkas voor werkloosheidsuitkeringen (fgov.be)

Or go to your browser and type in ‘hulpkas’. Then select the website ‘Hulpkas voor werkloosheidsuitkeringen’.

Step 2

Click on the button ‘Mijn HVW-dossier’  (my personal file) on the upper right.

Now, click again on the button ‘Mijn HVW-dossier’.

Step 3

Click on this image,

And pick your tool to log in.